I recently attended a wake and funeral at this funeral home. The staff appear to not be well-versed in funeral etiquette, patience and dignity. The calling hours were from 4pm - 7pm. At 7:04pm, staff quickly and brusquely stalked through the rooms announcing loudly that the calling hours were over and everyone must exit the building...including the grieving immediate family. It was unusual and unnerving. The funeral was the next morning. The obituary stated that it was at 9:00. My husband and I arrived approximately 10 minutes early and used the restrooms. When we each exited the restrooms, the staff once again quickly and brusquely stalked through the rooms announcing loudly that everyone had to go to their cars right now. The staff did not call families up by name to pay their last respects. The staff did not turn the flashers on in the cars nor did they remind guests to do so. They were abrupt in pointing cars where to go and drove the lead car abruptly out of the lot before guests finished getting into their cars. The lead car did not have brake lights making the car behind it stop short repeatedly having a ripple affect through the remaining cars. After the church service, the staff did not announce where the procession was headed, just left. We scrambled into our cars and hurried to follow to the cemetery. The staff did not assist guests in parking at the cemetery. The staff did not politely direct guests into the chapel at the cemetery. The staff did not state the address of where we were all to go following the cemetery service. It was all very abrupt and not respectful to our grieving family. Very strange.
This place definitely doesn't deserve the one star it had prior to me commenting. I usually don't write reviews but I felt like it was really unfair for this place to be portrayed as a less than adequate just because one person had a bad experience and just so happened to be the only person who had left a review. My experience at Manning-Heffern was very pleasant. I went to the wake and funeral for my girlfriend's uncle and, although I haven't been to many funerals, I couldn't see anything wrong with the way that service was handled. Everything seemed to go smoothly and the director was really personable . Obviously the nature of the situation doesn't really allow me to say I enjoyed myself...but it wasn't a bad experience.
Wynne Raymond E Manning Heffern Funeral Home is a US Funeral Home based in Pawtucket, Massachusetts. Wynne Raymond E Manning Heffern Funeral Home is located at 68 Broadway, Pawtucket, RI 02860, USA.
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