He ended up fixing the hitch after all, but didn’t recognize that it was their fault, that whoever installed it the first time didn’t do a proper installation. There were nuts and washers missing.
I got a hitch installed for a Honda civic on New Year’s Day at this location. Everything seemed to work well with the hitch until last week, I went cycling for the first time this season and it was the FIRST TIME using the hitch. I noticed there was a funny sound, but I thought it was just the wind making this sound. I was able to use the hitch only for 10-15 minutes because I had to stop in the middle of the highway. The hitch dropped like 30-45 degrees causing one of the tires to touch the pavement, the tire and rim got ruined.
Absolutely terrible experience. Find ANY OTHER PLACE to store your belongings. They scam the customer and find every way they can to charge bogus fees. They file extra miscellaneous charges on your credit card months after the rental. BEWARE. Employees are rude and incompetent and when I asked to speak with a supervisor, I got redirected to a spam number by their call center and then placed on different holds for >45minutes . So much aggravation and stress for something that should have been simple. AVOID THIS PLACE.
0 STARS!!
HORRIBLE experiences! In store and by calling in to the customer service phone number! They are awful and I will be happily removing everything from my unit and going to Storage USA who charges far LESS and doesn't have an ignorant, prick of a manager (Liam). Liam gave me, as a customer, AND a corporate customer service rep an attitude and was super rude.. yet he remains the MANAGER of this location. Imagine how his employees act. I would rather throw my belongs away than deal with these people.
DO NOT HAVE A HITCH INSTALLED WITH THEM
I went to UHAUL and asked for a manager, I told the guy what happened and the so called “MANAGER” blamed me, that it was my fault because I didn’t read the instructions on how to use a bike rack… and that the bikes were too heavy for the rack (I didn’t have the bikes with me). He asked for the warranty paper, but I didn’t have it with me, so he said that he couldn’t help me that I had to call the insurance to get a copy.
For the record: the bikes are full carbon fiber they do not weight more than 19lb.
The staff here was very helpful and most importantly they had my truck ready when I got there
Shout out to Susan who may be the only person there who isn't an idiot.
I was late picking up my truck, I reserved for 9am and arrived around 9:30. I admit my bad. My reservation was until 3pm. The manager was assisting me with the checkout. When I asked him if I could switch to a 4pm drop off he started giving me a real attitude. Granted I was late picking up, but all you have to say is " sorry sir, the trucks are all booked" I would have thought the manager of the place would offer more personable service.
U Haul Moving Storage Of Pawtucket is a US Moving Company based in Pawtucket, Massachusetts. U Haul Moving Storage Of Pawtucket is located at 125 Newell Ave, Pawtucket, RI 02860, USA.
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